General Conditions

This website is managed by Emallu. Throughout the Site, the terms “we”, “us” and “our” refer to Emallu. Emallu provides this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or placing an order, you are using our “Service” and agree to be bound by the following terms and conditions (“Terms of Sale”, “Terms of Use”, “Terms”). Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Use. These Conditions only apply to products ordered on the site www.emallu.com. If you made your purchase through another source, please contact them directly.

1. Conditions of use of our online store

By agreeing to these Terms of Use, you represent that you are at least 18 years old and have given your consent for any minor under your supervision to use this website.

We insist that our products must be used legally and in an authorized manner. It is also important to ensure that you do not violate any laws in your jurisdiction when using the Service, including but not limited to copyright laws. Additionally, you must refrain from transmitting any harmful material, such as worms, viruses or any type of destructive code.

Understand that any violation of these Terms of Service will result in immediate termination of your Services. We value our community and strive to provide a safe and respectful environment for all users.

2. General Conditions

By using our Service, you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, or any access or contact on the website through which the Service is provided, without our prior written permission.

Our website is designed exclusively for retail sales to individual consumers. Under no circumstances may the site be used by professional seller clients, whether they operate individually or in groups, regardless of the way in which they market their products (online markets, shopping centers, intermediaries, physical stores, etc.). ). By using our Service, you acknowledge and agree that Items may only be purchased in quantities consistent with an average consumer's needs. This applies both to the number of items ordered in a single order and to the number of individual orders for the same product based on the usual quantity for an average consumer.

We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction, and may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any product we offer. All product descriptions and pricing are subject to change at any time without notice, at the sole discretion of us. We also reserve the right to discontinue any product at any time.

3. Pricing

The prices indicated on https://www.emallu.com are presented in euros, all taxes included but excluding delivery costs. Delivery costs are the responsibility of the buyer and vary depending on the value of the order. We offer several shipping methods with varying lead times, each with its own cost, which will be detailed during the checkout process. Please note that any import taxes for countries outside the European Union are the buyer's responsibility.

Please note that our prices are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We will not be liable to you or any third party for any price change, suspension or discontinuance of the Service.

4. Payment method

Payments are processed via the secure Stripe platform. Emallu reserves the right to verify the validity and creditworthiness of the Stripe account, as well as the validity of the buyer’s billing address. The applicable amount will be immediately reserved in your Stripe account and will be charged once your order has been shipped. Emallu also reserves the right to refuse a purchase.

5. Delivery

Order processing time is 24 hours (Monday to Friday). Delivery times may vary depending on the country. Allow between 2 and 6 working days for delivery in France and Europe, and a minimum of 7 days for the rest of the world.

All potential taxes and customs fees are the responsibility of the customer.

Delivery times may vary depending on the country.

6. Availability and orders

All product orders are subject to availability. In this regard, in the event of supply difficulties or if the products are no longer in stock, we reserve the right to inform you of the possibility of ordering replacement products of equal or greater quality or value. If you do not wish to order a replacement product, we will refund the full amount you paid as soon as possible. However, we always aim to update our stock in real time to avoid disappointment.

We reserve the right to limit the sales of our products to any person, in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product we offer. All product descriptions and pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue offering a product at any time.

7. Return policy

You have a right of withdrawal of 14 calendar days from the date of receipt of your product. After this period, we unfortunately cannot offer you a refund or exchange.

• The product must be unused, undamaged and in its original condition.
• It must also be in the original packaging, intact and complete (accessories, instructions, etc.).
• Proof of purchase must accompany the returned product.

The following items cannot be returned:

• Discounted or promotional items.
• Items that have been damaged after delivery, unless defective or damaged upon arrival.

Once the returned item is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the acceptance or rejection of your refund request. If accepted, your refund will be processed and automatically credited to your original payment method within 14 days.

Shipping costs for returning the item will be the customer's responsibility. These fees are non-refundable. If your refund is accepted, the return costs will be deducted from the total refund amount.

 

8. Defective Product

If you believe that the product received is not compliant upon delivery, please contact us immediately at info@emallu.com, providing your order number, the specifics of the product, the nature of the defect, and at least three photos.

After our review, if the product does indeed have obvious material or manufacturing defects, you will have two options:

We will exchange the defective product at no additional cost for return shipping. We will refund the amount of the defective product, as well as shipping and return costs, as quickly as possible. The refund method will match the original payment method used for the purchase. These conditions do not limit applicable legal rights.

9. Limitation of Liability

It is essential to note that our screen protectors provide additional protection for smartphone screens and do not guarantee complete protection against all types of damage. By using our products, the customer acknowledges that this in no way guarantees that the smartphone will be safe from any breakage or damage. Our goal is to provide an additional layer of security to their screens.

We would like to point out that the stress tests that we present on our website were carried out by professionals in a controlled environment. Although these tests show the resistance of our protective films to various types of shocks, they can have an impact on the internal components of the devices. Therefore, we strongly advise against reproducing these tests. Their purpose is purely illustrative and intended to demonstrate the quality of our product, and not to encourage such experiences.

Consequently, we cannot be held responsible in the event of damage occurring to the smartphone despite the use of our protective film or following the reproduction of the tests presented. It is the customer's responsibility to take all necessary precautions to ensure the safety of their device in addition to the use of our products.

10. Accuracy of Information

You agree to provide current, complete and accurate order and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. .

Submission of your personal information to our store is governed by our Privacy Policy. For more details, please see our Privacy Policy.

11. Third Party Links

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those websites, and we are not responsible for any third-party materials or websites, or for any other materials, products, or third party service.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third party products should be directed to the third party.

12. Errors, Inaccuracies and Omissions

The information on this site is as accurate as possible and the content is updated periodically, but may contain inaccuracies, omissions or gaps. If you notice a gap, error or what appears to be a malfunction, please report it by email, describing the problem as precisely as possible (problematic page, triggering action, type of computer and browser used, etc.) .

The hyperlinks set up within the framework of this website leading to other resources present on the Internet network cannot engage the responsibility of Emallu.

13. Prohibited Uses

In addition to the prohibitions set out in the General Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to solicit others to perform or participate in illegal acts; (c) to violate any international, federal, provincial, or state regulations, laws, rules, or local ordinances; (d) to infringe or violate our or others' intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age , nationality or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet ; (h) to collect or track the personal information of others; (i) to spam, phish, deceive, pretext, crawl, scrape; (j) for lewd or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

14. Disclaimer of Warranty and Limitation of Liability

We do not warrant that any results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice.

In no event shall Emallu, our directors, managers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors be liable for any injury, loss, claim or damage, direct, indirect, incidental, punitive, special or consequential damages of any kind, including but not limited to, loss of profits, revenue, savings, data, replacement costs or any similar damages, whether in contract, tort (even in negligence ), strict liability or otherwise, arising out of your use of any service or product of this Service, or for any other claim relating in any way to your use of the Service or any product, including but not limited to limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or products) posted, transmitted or otherwise made available through the Service, even if you have been informed of the possibility that they may occur. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

15. Mediation

The use of our Service and orders for products placed on this site will be governed by French law. If you believe that your rights have been violated, you can send your complaint to the following email address: info@emallu.com to request an amicable settlement.

If your complaint dating back less than a year is not satisfied, you have the right to appeal to a consumer mediator with a view to amicably resolving your dispute, in accordance with article L152-1 of the Consumer Code. consumption. We suggest that you contact the MEDICYS mediator on medicys.fr or by post to MEDICYS, 73 Boulevard de Clichy, 75009 Paris.

16. Compensation

You agree to indemnify, defend and hold harmless Emallu, our parent, subsidiaries, affiliates, partners, managers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from and against any claim or demand, including reasonable attorneys' fees , formulated by a third party due to or arising from your violation of these General Conditions of Sale and Use or the documents to which they refer, or your violation of any law or the rights of a third party.

17. Divisibility

In the event that a provision of these General Conditions of Sale and Use is deemed illegal, void or inapplicable, this provision may nevertheless be applied to the maximum extent permitted by law, and the non-applicable part will be considered as being separated from these General Conditions of Sale and Use, this separation not affecting the validity and applicability of the other remaining provisions.

18. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this Agreement for all purposes.

These General Conditions of Sale and Use are effective unless terminated by you or by us. You can terminate these General Conditions of Sale and Use at any time by informing us that you no longer wish to use our Services, or when you stop using our website.

If we judge, in our sole discretion, that you have failed to fulfill your obligations, or if we suspect that you have not been able to comply with the terms of these General Conditions of Sale and Use, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof).

19. General Conditions

The fact for us not to exercise or apply a right or a provision of these General Conditions of Sale and Use shall not constitute a waiver of this right or this provision.

These General Conditions of Sale and Use or any other policies or operating rules published by us on this website or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding all prior and contemporaneous communications, proposals and agreements, oral or written, between you and us (including, but not limited to, any previous version of the General Conditions of Sale and Use).

Any ambiguity in the interpretation of these General Conditions of Sale and Use must not be interpreted against the drafting party.

20. Modification of the Terms

You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these General Conditions of Sale and Use by publishing updates and changes on our website. It is your responsibility to periodically visit our website to see if any changes have been made. Your continued use of or access to our website following the posting of any changes to these General Conditions of Sale and Use constitutes acceptance of those changes.

21. Contact details

For any questions regarding the General Conditions of Sale and Use, please contact us at info@emallu.com.

Last modified: 12/07/2024